Archive for the ‘Uncategorized’ Category
Cybersecurity is a hot topic these days - data breaches at large companies, such as Target (a few years ago) and Yahoo Mail (twice), have become an unfortunately common occurrence. Then the infamous WannaCry ransomware attack triggered a whole new batch of policies and company trainings and opened our eyes to how frail internet security can be, particularly if we don’t take precautions.Learn More
The popular HGTV show Property Brothers, where twins Jonathan and Drew Scott make over fixer upper homes into families’ dream homes, is one the top-rated shows on the channel. One key reason is because "makeovers" are wildly popular among TV viewers. People love transformation stories – especially business owners.Learn More
When asking a business owner to write a check, they pay for solutions where you can show a dramatic impact on time or money. Help them improve profitability or growth. Business owners also purchase services that impact client satisfaction.
I remember speaking with a business owner two years after his firm implemented document management. Here’s what he had to share about the impact on clients:
It’s been a game changer. Do you know what our clients tell me now? ‘Whenever I call you with a question, you always know the answer.’ I couldn’t have asked for a better outcome. Prior to this, we didn’t realize how much technology drives referrals.
There are three productivity killers that all firms have which impact client service.
- Slow Downs – this happens when you aren’t able to do a task as quickly as you think you should. Ex: Getting performance reports to clients takes longer than I think it should because…
- Work Stoppages – this happens when something prevents you from moving forward on a task. all together. You must stop working on the task until the block gets cleared. Ex: I am unable to finish preparing for client meetings when….
- Work Redos – this happens when you have to re-do a piece of work because what was done initially didn’t meet the need. Ex: I have to redo an account form when…
Previously, I wrote about the importance of understanding the business owner's operating priorities in order to see how your document management project might fit into the mix.Learn More
Why do operations managers fail to get the greenlight on technology projects?
You've got a technology project that would clearly be beneficial to your team or your entire company. You discuss it with the business owner, and she says to go ahead and research it.Learn More